FAQ

 

What types of planner accessories do you offer?

At Karen Johnson & Co, we take pride in our curated selection of stylish and functional planner accessories. From elegant planner covers that exude sophistication to versatile binding buttons that enhance your organizational experience, our products are designed to make planning not just practical, but also a delightful expression of your personal style.

How can I ensure my planner accessories stay in great condition?

To keep your planner accessories looking fabulous, we recommend storing them in a cool, dry place away from direct sunlight. Regularly cleaning your planner covers with a soft, damp cloth will help maintain their elegance. Remember, these accessories are not just tools; they are an extension of your creativity and organization!

What is your return policy?

We understand that sometimes things don’t work out. That’s why we offer a 14-day return policy. If you’re not completely satisfied with your purchase, simply contact us within 14 days of receiving your item, and we’ll guide you through the return process. Please ensure your item is in its original condition, unworn, and with tags attached.

How can I contact customer support?

We’re here to help! You can reach our customer support team by emailing us at kaz@kazjohnson.com or by calling us at 07398768373. Your satisfaction is our priority, and we’re excited to assist you with any questions or concerns you may have!

Do you offer international shipping?

Absolutely! We believe that everyone should have access to our beautiful planner accessories, no matter where they are. We offer international shipping options to ensure that our products can reach you, wherever you may be. Check our shipping policy for more details on rates and delivery times.

Can I customize my planner accessories?

While we currently do not offer customization options, we encourage you to explore our diverse range of products. Each item is thoughtfully designed to inspire your planning journey and can be mixed and matched to create a personalized experience that reflects your unique style!

What should I do if my item arrives damaged?

Your satisfaction is essential to us! If your item arrives damaged or defective, please inspect it upon reception and contact us immediately. We’ll evaluate the issue and work swiftly to make it right, ensuring you can enjoy your planner accessories without any worries.

How long does it take to process a refund?

Once we receive and inspect your returned item, we’ll notify you about the status of your refund. If approved, you can expect to see the refund processed back to your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card company to post the refund.

What if I want to exchange an item?

The fastest way to get the item you want is to return the original item and make a separate purchase for the new one. This way, you can ensure you receive exactly what you desire without any delays!

Where is my item?

We send out items out on a Monday, Wednesday and a Friday by 2nd class post via Royal mail.

If you item has not arrived, check Royal Mail status, your parcel may be on a redelivery, so just email mail us, and we can give you a status update from Royal Mail.